Question Help

How does Ask Scotland work?

When you submit a question via the online enquiry form you will then receive an email confirming the details of your question. Your question will be researched and we will send a response, usually within 48 hours.

What types of question can I ask?

You can ask questions about any subject – whether you need information for a school project, university research or just general interest, askScotland can help.

Can I ask questions in any language?

At present, the service only supports English questions and answers.

Can I ask a question even if I don’t live in Scotland?

Yes, Ask Scotland welcomes questions from anywhere in the world.

Can I ask a question that isn’t about Scotland?

Yes, Ask Scotland answers questions on any topic but we specialise in all things Scottish.

How long should I expect to wait for an answer?

We aim to answer all email questions within 48 hours but more detailed queries may take longer.

Why hasn’t my question been answered?

If we are unable to answer your question for any reason, we will send you an explanation.

We regret that askScotland cannot carry out detailed family history research.

What if I don’t receive a confirmation email?

Confirmation emails are sent automatically when we receive a question so, if you don’t get one, your question may not have reached us. Please re-submit your query using the online enquiry form, ensuring that your email address is entered correctly.

What does Ask Scotland do?

Ask Scotland is an online service that lets you ask questions.

What are the working hours of the Ask Scotland service?

You can submit questions via the online enquiry form at any time of the day, seven days a week.


If you have any problems while using the Ask Scotland service, please contact the Ask Scotland team.

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